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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nathan Abbott

August 8, 2025

5  out of  5
rating by Nathan Abbott
"We have worked with John Freeman's office for over a decade. The service has always been great. I particularly appreciate the staff's availability and their willingness and ability to review coverage and seek out cost savings."
We responded:
"Nathan, thank you for your kind 5-star review! We do our best for our customers. Thanks again."
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Kelly Morrell

August 5, 2025

5  out of  5
rating by Kelly Morrell
"Have nothing but kudos for this Agent and staff. They helped me (Heather especially) quickly and efficiently, answering all my questions timely and looked out for my needs with every step."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Dev Devarajan

August 2, 2025

5  out of  5
rating by Dev Devarajan
"We have been with the Freeman agency for about 20 years and with State Farm for about 40 years. John and Jacki have provided us with great service over the years on all our policies. I use email more, and they have been quick, warm and responsive in their replies. But they are also easily available on the phone and in person. A great experience overall."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Doc Rodriguez

July 24, 2025

5  out of  5
rating by Doc Rodriguez
"Fast and friendly."
We responded:
"Thanks David! I am glad Jacki was able to assist you with your move from Oregon to Washington. We appreciate your business here at the John Freeman State Farm Agency. "
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Dylan P

July 24, 2025

5  out of  5
rating by Dylan P
"Been with this office for over 3 years and they’re always incredibly helpful."
We responded:
"Thank you for the kind words, Dylan. We do our best here for our customers at the John Freeman State Farm Agency."
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Stacey Barker

July 16, 2025

1  out of  5
rating by Stacey Barker
"I have never met a company that does so very little for you and charges so very much. This company has not reviewed my insurance the whole time I've been with them and I have been with them over a decade have an excellent driving record and do not cost them money but my insurance is only gone up and I'm getting threats that my insurance payment has not been made and they're going to cancel me days after I've either made the payment or started the policy. Just like every other company all they want is their money they don't want to actually do you any kind of service or treat you appropriately , these guys are overcharging Me . keep shopping around you can do much better. Companies like this are all about getting rich and lining their pockets not treating you with respect and supplying a service worth the money that is paid or you would actually hear from them and get discounts for things like safe driving no accidents age Etc. This company does not value their customers and shows it by their lack of attention to their accounts and their threats of canceling you just days after you started a new policy. Yes, I am looking for another Insurance Company."
We responded:
"Stacey. Thank you for your feedback. I apologize for any trouble and would like to help resolve the issue. Please call me at your convenience. "
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Verdell Briggs

July 15, 2025

5  out of  5
rating by Verdell Briggs
"John Freeman and his associates are excellent insurance providers. I can say over the past 4 years I’ve always had an easy time working with them, and they have been very easy to get ahold of anytime I had a question or needed to make a change to my policy. I can recommend them for auto insurance and renters insurance as well."
We responded:
"Thank you Verdell for your 5-star review! My State Farm team and I are happy to be your Good Neighbor!"
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corey sollesnes

July 14, 2025

5  out of  5
rating by corey sollesnes
"I worked with Jacki on insurance for my home and auto and she was fantastic always answers questions or concerns quickly and very friendly and helpful. I highly recommend John Freeman for all insurance needs."
We responded:
"Corey, Thank you for your kind review! I am happy to learn you had a great experience with Jacki in our State Farm office. We try to treat our customers like family. Thanks again. "
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Corey Gucker

July 10, 2025

5  out of  5
rating by Corey Gucker
"Heather has been so very helpful and accommodating! We are new to the area and so grateful for the help we've received from this State Farm office. Feel like we made a friend."
We responded:
"Corey, thank you for your kind words and for choosing the John Freeman State Farm agency to take care of your insurance needs. I will share your comments with Heather. Welcome to Portland:)"
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Tiffany Fleury

July 10, 2025

5  out of  5
rating by Tiffany Fleury
"Love this office, everyone’s always responsive and easy to work with. Knowledgeable staff and always making sure we are covered. Been a customer for many years and appreciate their high level of customer service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your Good Neighbor! We appreciate your business."
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Marla Turner

July 9, 2025

5  out of  5
rating by Marla Turner
"John has been our agent for over 25 years. We have several insurance policies with him and trust him completely. He is exceptionally knowledgeable and explains things in an easy-to-understand manner. I highly recommend John and his team. They are incredibly responsive, detail-oriented, and a pleasure to work with."
We responded:
"Marla, thank you for your kind words and trust over the years. It's been a pleasure working with you. Thank you for the State Farm recommendation:)"
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Bruce Boyd

June 20, 2025

5  out of  5
rating by Bruce Boyd
"Our family has been with John Freeman’s agency since it began. Knowledgeable, helpful, and fast. Questions answered and advice given that focuses on you. I can’t recommend them more highly."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Rebecca Daneman

May 30, 2025

5  out of  5
rating by Rebecca Daneman
"I have worked with John Freeman and his State Farm insurance firm for over 20 years for our automobile, homeowners, and liability insurance needs. His staff, including Heather and Jacki ,are always a pleasure to work regarding any questions or concerns. For a friendly and positive insurance experience, I highly recommend working with this State Farm agency."
We responded:
"Rebecca, thank you for your kind words and business over all these years. It's been a pleasure serving you and your family's needs. Thanks for the nice review."
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Kyra Gilyard

April 14, 2025

5  out of  5
rating by Kyra Gilyard
"Have been using their services for many years now. They have always been very easy to work with. I have recently had to make several changes and they were very accommodating and patient with my changes (I think I called 4 days in a row😳). Best customer service around! Thanks to you all!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Janet Talbott

April 10, 2025

5  out of  5
rating by Janet Talbott
"He has been my Insurance Guide for 25 years, That should tell you all you need to know. He now takes care of my daughter her house or cars and everything else. Everybody needs a job in their life."
We responded:
"Janet, thank you for your loyalty and friendship over all these years. Whenever you stop by the office you make our day and put a smile on our faces. You are the best!"
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Jake Stuart

March 31, 2025

5  out of  5
rating by Jake Stuart
"Straightforward personal and patient service. I had no issues."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Elizabeth Ankeney

March 28, 2025

5  out of  5
rating by Elizabeth Ankeney
"Super quick and easy to update information online! Very friendly and easy to work with. Always helpful when I have updates or claims."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Nestor Flores

March 25, 2025

5  out of  5
rating by Nestor Flores
"I have worked with the John Freeman office for well over 10 years. They have helped with auto, home and even life insurance for me and my family. Johns office has always been there to answer my questions and always transparent with everything. Highly recommend to all my friends and family!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Kristine Xu

March 21, 2025

5  out of  5
rating by Kristine Xu
"This office is always very attentive and responsive with my car insurance needs. Quick response and helpful as well!"
We responded:
"Kristine, Thank you for the kind review. I believe Heather in our office has been working with you. I am glad to hear Heather did a great job for you:)"
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Elizabeth

March 12, 2025

5  out of  5
rating by Elizabeth
"Heather was so helpful and responsive when i needed to add a new vehicle to my policy. Everybody in johns office has been delightful to work with and super helpful!"
We responded:
"Elizabeth, I am glad Hather was able to help you with your new vehicle. We love our customers."
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Susan Coover

March 11, 2025

5  out of  5
rating by Susan Coover
"Great customer service with the Freeman agency as I have navigated dealing with some bad drivers out there on the road. I appreciate Greg's recent call to make sure I have the coverage I want/need. Shout out also to Jackie for clarifying the meaning of some form paperwork I was going to receive from the mothership of State Farm that I easily have misconstrued. I appreciate the "human" touch with this agency."
We responded:
"Thanks Susan! Haley and the entire office staff really try to take care of our customers. Thanks again for the second review Susan. The John Freeman State Farm agency really tries to look out for the best interest of our customers. I'll let Greg and Jacki know that you think they are doing a great job. We appreciate your business."
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Erin Buchanan

March 5, 2025

5  out of  5
rating by Erin Buchanan
"I have had nothing but positive experiences with this office! The customer service is prompt, clear, and incredibly kind."
We responded:
"Erin, Thank you for the kind words. We really do our best for our customers. I appreciate your business. "
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Tricia Jenkins

January 31, 2025

5  out of  5
rating by Tricia Jenkins
"Amazing customer service! I called to escalate an issue on a claim and not only was it resolved quickly, but the confusion was explained and cleared. The follow up along the way was extremely helpful and made me feel heard and like someone was here to make sure this was resolved. And it was! Within an hour. This is how you get a committed customer. Not the initial cost. But the customer service to keep your clients. Thank you Greg! Your service is too notch!! Top top notch. This would not have happened without you"
We responded:
"Tricia, it's nice to hear that Greg and State Farm Claims came through for you in a timely manner. We try our best. Thank you for your kind words. "
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craig daniels

January 27, 2025

5  out of  5
rating by craig daniels
"John is a great guy to work with he will help you in anyway he can. I will never switch to another agent ever.He will always answer any questions you have with no problem. Talking to him is like talking to a friend super cool. Thanks John"
We responded:
"Craig, thank you for your kind words. The best part of my job is working with nice folks like you. I appreciate your business and will always look out for your best interest."
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Julia Rozzell

January 22, 2025

5  out of  5
rating by Julia Rozzell
"Super easy to set up a policy here!"
We responded:
"Thank you for your business and kind review. The John Freeman State Farm agency is here for all your insurance needs. "